Charlotte, NC
Mon-Sat: 10:00am - 6:00pm
Warranty and Refund Policy
If you find a defect in your job that is our responsibility, we will re-run the order at no additional cost to you. To receive the replacement, please notify us within 24hrs of receipt of the delivered order and provide us with verification of the problem. We reserve the right to deny replacements if you notify us more than 24hrs after delivery. We are not responsible for any errors that are beyond our control. This includes errors caused by you, delays caused by third-parties, including common carriers, and flaws inherent in the electronic-image-to-print process.
If we verify that we caused a defect, we will re-run the order with an expedited turnaround time and expedited shipping. If, in our judgment, it will not be possible to achieve a good outcome by replacing the order, we may choose to refund all or part of the original cost of the order. If your job was printed as ordered but you are nevertheless unsatisfied, you may return your order for a full refund. In this case, we will require that you pay for return shipping.
Price and Payment
All prices and amounts shown on the Site are in U.S. Dollars (USD), unless otherwise noted. Upon submitting an order for processing, you agree that we may charge your credit card on file for all charges, taxes, and shipping/handling fees applicable to your order. We require that every order be fully paid before we accept an order for processing.
Once you have approved a proof we will begin processing your order. We do not allow any changes to artwork, job characteristics, or printing turnaround time after you have approved a proof. We are not responsible for delays caused by your failure or delay in approving a proof.
While we try to ensure accuracy, we reserve the right to correct any errors in pricing, promotions, or descriptions, and to correct, cancel or refuse to accept any order based on an incorrect price, inaccurate applications of promotions codes or other inaccurate descriptions.
Proofs, Approvals, and Color Accuracy
After we have received your print file upload, we will provide you with an online, electronic proof for your approval. Please be advised that an online electronic proof is not a perfect color reproduction of your printed piece. Electronic proofs cannot show color changes resulting from the conversion of RGB (Red-Green-Blue) or Pantone spot colors to digital CMYK (Cyan-Magenta-Yellow-Key/Black) and cannot show transparency or overprint issues.
We recommend hard-copy proofs for color-critical art. This is particularly true if your job is to be printed on uncoated paper, because the substrate/paper and the density of the ink can affect color and appearance.
We will make every effort to match colors in production when a hard copy proof is requested. However, it is your responsibility to determine if you need a hard copy proof with their print order.
It is your responsibility to log in to your Power X Generators Site account and approve your proof. We are not responsible for delays in the order caused by your failure or delay in approving a proof.
Power X Generators will reproduce colors from your submitted print-ready electronic files as closely as possible. Every computer screen renders color differently. An electronic proof therefore cannot match the color or density of a printed piece.  Even different programs on the same computer can render color differently.  
By placing an order with Power X Generators, you agree to these limitations. We are not responsible for color variations in the electronic proofing process. If color is critical, it is your obligation to order a hard-copy proof. A hard-copy proof takes additional time and will very accurately represent your color and the ultimate printed product.
Printing Turnaround Time
Printing turnaround time begins when you approve your proof. Power X Generators is not responsible for any delay caused by your failure or delay in approving a proof.
*APPROVAL DISCLOSURE:  Your approval states all information is correct and constitutes permission to proceed with production.  The proof shows approximate print size, font style, spelling and overall layout. We will not provide complimentary reprints due to but not limited to typographical mistakes, missing information, color(s) on final product, layout design, or errors not found in proofing process. Once printing starts there are NO REFUNDS.
 Please note that Power X Generators is closed Saturdays, Sundays and Holidays. These days are not considered when calculating turnaround time.
We fulfill our turnaround guarantee obligations when we place your order in the hands of a common carrier. We do not guarantee turnaround times for ground shipping orders. We aren’t responsible for delays caused by a common carrier.
If we fail to meet a guaranteed deadline, you will receive a pro-rated refund of any rush charges or a free upgrade of delivery service to meet your required delivery date. Cancellation of an order based on printing turnaround time is only allowed if you indicate that the order must be shipped by the selected turnaround time in the order notes and you received and approval email.
Power X Generators is not responsible for any of the following errors in a final product: Spelling, grammar, or punctuation, Incorrect graphics or design elements, Low resolution images or photographs, Color transparency issues, Damaged fonts, or Overprints (printing one color on top of another or “trapping”)
Power X Generators is also not responsible for improper file setup, such as: bleeds, crop marks, finished product size, die lines, folds/scores/perforations, page alignment, or page orientation.
Power X Generators does not make any changes to design elements in the digital print file without prior customer approval.
Artwork Ownership You, however remain responsible for the accuracy of your print-ready artwork files. We encourage you to proofread all files carefully before submitting them to Power X Generators.
By submitting the artwork to Power X Generators, you certify that you have the legal right to use the image(s) in your artwork files and that use of the images will not, and does not, infringe upon the rights of others. If you do not own the copyright on the art you submit, you represent and warrant that you have received permission to use the art from the owner or copyright holder.
You represent and warrant that submitted artwork does not violate any intellectual property rights held by another individual or corporation. If you submit artwork owned by someone else to Power X Generators, you will indemnify, defend and hold Power X Generators harmless from any and all damages and claims resulting from your order. We are always working to get better at evaluating content and enforcing our standards. If you have questions or comments about something we have restricted, please contact:
The customer warrant that is has the right to produce the subject matter to be printed, duplicated or distributed. If the subject matter is copyrighted, the customer warrants that it owns the copyright or has express permission of the owner to reproduce the copyrighted subject matter, and that it has not removed any copyright notice from any material to be reproduced without written permission.
You accept full legal liability for the content of material processed and printed on your behalf and according to your instructions and indemnify, defend and hold Power X Generators harmless from any and all claims arising from or related to your order.
Shipping and Risk of Loss When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up.
For example, a product shipped “2nd Day” and picked up on a Thursday would be delivered by end of day Monday. Shipping transit times vary between carriers, and Power X Generators assumes no responsibility for delays caused by common carriers.Due to COVID-19 shipping times may be delayed.
Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, weather, etc. Power X Generators responsibility is limited to preparing your printing order and submitting it to the carrier for shipping. Power X Generators is not liable for damages that occur in shipping. All risk of loss for damage or delay to your order passes from Power X Generators when we deliver your order to a common carrier.
We cannot ship to P.O. Boxes or APO/FPO.
Mailing Services
Your mailing list(s) is your exclusive property. We will not utilize your mailing list for any purpose other than fulfilling your order. We do not retail, sell, resell, or market any customer’s mailing list.
All mailing service delivery dates are estimates, not guarantees. Power X Generators responsibility is limited to preparing your mailing and completing delivery to the U.S. Postal Service (“USPS”). Power X Generators responsibility ends when your order is delivered to the post office of when the courier picks up your order. In no event is Power X Generators responsible for performance failures, damage to your item or delivery delays caused by the carrier.
Power X Generators Property and Work Product All content and software included in or made available through the Power X Generators Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations are the exclusive property of Power X Generators. Power X Generators Site content is protected by United States and international property and copyright laws.
All materials we develop or create in producing your product are the property of Power X Generators.  All comments, communications, ideas, feedback, and suggestions that you submit to Power X Generators are the exclusive property of Power X Generators although we are grateful for information that helps us better serve our customers, you are not entitled to any compensation for any idea or suggestion that we may use.
Your Account
You are responsible for maintaining the confidentiality of your Power X Generators account and password and for restricting unauthorized access to your computer and account. You agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use Power X Generators only with involvement of a parent or guardian. Power X Generators reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion. If you fail to adequately secure your Power X Generators account and a third party uses your account to cause damage to Power X Generators or someone else, you agree to indemnify Power X Generators and hold Power X Generators harmless from all damages that result from the security breach.
Code of Conduct
You may only use the Site to make legitimate requests to purchase the products or services offered. You agree to not use the Site for any illegal, speculative, false, or fraudulent purpose. You may not use robots or other automated means to access this Site. Use of the Site is restricted to use in accordance with all applicable laws. You will indemnify, defend and hold Power X Generators harmless for any claims arising from or related to the use of the Site in violation of applicable laws.
You agree not to take any action that might compromise the security of the Site, render the Site inaccessible to others or otherwise cause damage to the Site or its content. You agree not to add to, subtract from, or otherwise modify Site content, or to attempt to access any content that is not intended for you. You agree not to use the Site in any manner that might interfere with the rights of third parties.
You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site. You agree to promptly update your account information in order to keep it current, complete, and accurate.
We reserve the right to restrict or remove any and all uses or content that we determine in our sole discretion is harmful to our systems, network, reputation, or goodwill, to other Power X Generators customers, or to any third party.
The following non-exhaustive list details the kinds of conduct or activity we prohibit:
•The upload, download, or transmission of any content that Power X Generators believes, in its sole discretion, would violate, or would facilitate the violation of, any applicable law, regulation, or Power X Generators rule or policy
•The upload, download, or transmission of any content that, Power X Generators believes, in its sole discretion, infringes the intellectual property rights or other proprietary rights of others, including, without limitation, copyright, trademark, patent, or trade secrets
•The upload, download, or transmission of any content that Power X Generators believes, in its sole discretion, is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise objectionable
•The upload, download, or transmission of any harmful content, including, without limitation, viruses, Trojan horses, worms, time bombs, cancelbots, or any other computer programming routines that S Power X Generators believes, in its sole discretion, may damage, interfere with, surreptitiously intercept, or expropriate any system, program, data, or personal information
•The upload, download, or transmission of any content, Power X Generators believes, in its sole discretion, is offering or disseminating fraudulent goods, services, schemes, or promotions (e.g., make-money-fast schemes, chain letters, pyramid schemes)
• The upload, download, or transmission of any domain names, URLs, or hyperlinks
• The use of the Site for commercial purposes such as advertising, promotion, solicitation, or other illegal or illicit activities.
•The use of the Site for the impersonation of any person or entity or forging of any e-mail communication or any part of a message.
Fraudulent users may be prosecuted to the fullest extent of the law.
By using the Power X Generators Site and signing into a Power X Generators account, you consent to Power X Generators’ use of your personal information. Power X Generators will not sell, market, or disclose to unrelated third parties any identifying active data (your name, e-mail address, etc.) that you input into the Site. By using the Power X Generators Site, you consent to our collection of passive data regarding your use and behavior, including but not limited to: your IP address, details regarding the device you use to navigate the Site, your geographic location, the specific Power X Generators Site pages you visited and your activity and choices while on the Power X Generators Site.
Limited License
If you create a Power X Generators account and become a Power X Generators user, Power X Generators grants you a limited, revocable, non-exclusive, non-transferable, and non-sub licensable license to use Power X Generators. This license does not include: any resale or commercial use of any Power X Generators or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of Power X Generators or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Terms and Conditions are reserved and retained by Power X Generators and its affiliates. No part of the Power X Generators Site may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Power X Generators.
You understand and agree that you are personally responsible for your behavior on the Site. You agree to indemnify, defend, and hold harmless Power X Generators, its parent companies, subsidiaries, affiliated companies, joint ventures, business partners, licensors, employees, agents, and any third-party information providers to the Site from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys’ fees, resulting from or arising out of your use, misuse, or inability to use the Site or its Content, or any violation by you of this Agreement.
Copyright Complaints  If you believe that your work has been copied in a way that constitutes copyright infringement and has been reproduced on Power X Generators  Site please follow the requirements below and submit your complaint to the following email address:
Any infringement complaint must include the following information:
•Your address, telephone number, and e-mail address;
•Documentary evidence that the alleged copyright owner actually owns a copyright on the allegedly infringing material;
•If you are an agent acting on behalf of a copyright owner, documentary evidence of your agency relationship, including a physical signature of the copyright owner authorizing you to act on his or her behalf;
•A description and/or photo of the copyrighted work that you claim has been infringed upon;
•A description of the Power X Generators Site location of the material that you claim is infringing;
•An affidavit, declaration, or other sworn statement from you that the alleged infringement is not authorized or abetted by the copyright owner, its agent, or the law; and
•An affidavit, declaration, or other sworn statement from you that the information in your complaint is true and accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
We will provide a substantive response to your copyright complaint after you have followed the foregoing requirements and responded to our initial communication to you.
Links to Third-Party Websites Links on the Site to third party websites or information are provided solely as a convenience to you. If you use these links, you will leave the Site. Such links do not constitute or imply an endorsement, sponsorship, or recommendation by Power X Generators of the third party, the third-party website, or the information contained therein. Power X Generators is not responsible for the availability of any such websites. Power X Generators is not responsible or liable for any such website or the content thereon. If you use the links to the websites of Power X Generators affiliates or service providers, you will leave the Site, and will be subject to the terms of use and privacy policy applicable to those websites.
Entire Agreement/Modification/No Waiver.
These Terms and Conditions constitute the entire Agreement between you and Power X Generators relating to the subject matter hereof and your use of the Site. This Agreement supersedes any prior understandings or agreements (whether oral or written). Power X Generators reserves the right to amend or modify these Terms and Conditions at any time. No conduct by Power X Generators shall be deemed a waiver of Power X Generators legal rights and will not waive or bar any subsequent action for breach or violation of this Agreement.
Enforcement/Choice of Law/Venue.
If any part of this Agreement is determined by a court of competent jurisdiction to be invalid or unenforceable, it will not impact any other provision of this Agreement. Any and all disputes relating to this Agreement, your use of the Site are governed by, and will be interpreted in accordance with, the laws of the State of Tennessee, without regard to any conflict of law’s provisions. You agree that North Carolina state courts shall have exclusive jurisdiction over any dispute between you and Power X Generators and its affiliates.